German Speaking IT Support / Helpdesk 1st/2nd Level (m/f/d)

DTS Systeme GmbH; Herford; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

DTS Systeme GmbH is seeking a German Speaking IT Support / Helpdesk professional for 1st/2nd Level support. Join a dynamic team and contribute to our mission in cyber security and technology innovation. Benefit from 30 days of vacation, comprehensive training support, and flexible hybrid working options in a collaborative environment.

Leistungen

30 days of vacation

Private health insurance for employees and dependents

Comprehensive training in Germany

Meal ticket card

Flexible hybrid working arrangements

Continuous personal and professional development

Company hardware provided

Free snacks and beverages

Qualifikationen

• Fluency in both German and English is essential.
• Completed IT training or relevant experience is required.
• Strong service orientation and effective communication skills are important.

Aufgaben

• Qualification and dispatching of incoming support requests.
• Incident resolution for 1st Level support.
• Support and adaptations for Microsoft client systems.

Kenntnisse

Fluency in spoken and written German

Fluency in spoken and written English

Strong customer and service orientation

Self-sufficient and organized working style

Excellent team and communication skills

Solution-oriented and reliable manner

Ausbildung

Completed training or studies in IT

Equivalent professional experience

Tools

Basic knowledge of network technology

Windows Server OS

Microsoft Office

Windows client OS

Jobbeschreibung

German Speaking IT Support / Helpdesk 1st/2nd Level (m/f/d)

At DTS Cloud Security, part of the DTS Group, we lead in cyber security, managed services, and technology innovation. We operate two high-tech data centers and develop our own security software, providing customized hybrid solutions to our clients. Join us at any of our 14 locations, where flat hierarchies and an open-door culture foster a collaborative environment. Our diverse, international team of over 450 employees values your ideas and supports your professional journey. Be part of our mission to innovate and secure the digital future.

Your Responsibilities

• Qualification and dispatching of incoming support requests
• Incident resolution (1st Level)
• Support and adaptations for Microsoft client systems within the Microsoft server environment
• Support IMAC for customers
• IT support (1st Level) for colleagues

Your Profile

Your Know-how

• Fluency in spoken and written German
• Fluency in spoken and written English
• Completed training or studies in IT or equivalent professional experience
• Basic knowledge of network technology, DNS/DHCP, and Windows Server OS
• Experience supporting Microsoft Office and Windows client OS

Your Personality

• Strong customer and service orientation
• Self-sufficient and organized working style
• Excellent team and communication skills
• Solution-oriented and reliable manner

We Offer

• 30 days of vacation (regardless of tenure)
• Private health insurance for employees and dependents (spouse/children)
• Comprehensive training (approx. 1-3 months) in Germany, covered by us, including one monthly flight back to Greece during training
• Go for EAT - Meal ticket card
• Flexible hybrid working arrangements
• International, diverse, and trust-based team environment
• Continuous personal and professional development opportunities
• Company hardware provided
• Free snacks and beverages

Join our team with your expertise and positive personality traits! We look forward to your detailed application, including your desired gross salary and earliest start date.

If you have questions about your career at DTS, please contact us via email or phone.