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Job Description

Entity : WELL Health Medical & Longevity Centre – Executive Health

Job Title : MOA - Operations Lead

Location : False Creek Wellness

Job Class : Full-Time

Salary Range : $52,000 - $58,000 CAD per annum

About WELL Health Medical & Longevity Centre – Executive Health

WELL Health’s Executive Health Program is part of our mission to deliver preventative, ongoing, and comprehensive care through innovation, technology, and excellence in patient experience. Our Executive Health team focuses on providing cutting-edge diagnostics, wellness programs, and continuity of care that enable individuals to optimize their health and longevity.

We are seeking an Operations Lead to oversee the day-to-day operations of the Executive Health program, ensuring seamless delivery of preventative and ongoing care services. The Operations Lead will manage clinical and administrative functions, support staff development, and drive process improvements. This role requires a strong leader with a background in medical office administration, team management, and a commitment to delivering exceptional client care in a fast‑paced, multidisciplinary clinical environment.

• Oversee and support daily operations of the Executive Health Unit.
• Collaborate with the Medical Director to support clinical aspects of program development and implementation.
• Develop, implement, and maintain administrative processes, policies, and documentation for the program.
• Coordinate with physicians, allied health professionals, diagnostics, vendors, technicians, and administrative staff to ensure cohesive care delivery.
• Manage Executive Health staff, including training, scheduling, supervision, and performance development.
• Lead implementation and enhancement of the ongoing care program, ensuring continuous quality improvement and client satisfaction.
• Monitor program timelines and budgets to ensure objectives are met.
• Track and optimize the client journey to ensure a seamless and high‑quality experience.
• Customize and manage clinic software, including OSCAR EMR, Ocean Portal, and other digital tools in collaboration with the Digital Health team.
• Identify operational issues and collaborate with the Clinic Manager on resolution strategies.
• Support the Clinic Manager on special initiatives and strategic projects.
• Maintain relationships with corporate partners and support business development efforts.
• Oversee supply purchasing, inventory management, and vendor relations specific to the Longevity Program.
• Manage billing, invoicing, and vendor online portals to ensure accuracy and efficiency.
• Drive continuous improvement in client experience and uphold a service‑driven culture.

• 3–5 years of experience in a leadership or management role within a healthcare or clinical environment.
• Strong background as a Medical Office Assistant (MOA) with deep understanding of clinical operations.
• Proven ability to manage a team in a multidisciplinary setting.
• Familiarity with OSCAR EMR and Ocean Portal (highly preferred).
• Excellent organizational, communication, and problem‑solving skills.
• Ability to work both independently and collaboratively across departments.
• Demonstrated commitment to client‑centered care and continuous improvement.
• Experience working in high‑volume clinics or executive health / wellness programs is an asset.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate’s experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL, is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well‑being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.

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