Management Assistant jobs in Canada
Administrative Assistant - Senior
LanceSoft
office administrator
Dairy Queen
On-Site Office Administrator: Streamline Procedures & Budget
Dairy Queen
Executive Administrative Assistant – Healthcare Operations
Thames Valley Family Health Team
Discover more opportunities than anywhere else. Find more jobs nowAssistant Administratif Projets et Opérations
Alstom
Administrative Support IV
Alberta Health Services
Telehealth Clerk — Flexible Hours, Admin Support & Growth
Telehealth
Connect with headhunters to apply for similar jobsAdjoint Administratif et Accueil — polyvalent et proactif
Place aux Jeunes
Healthcare Admin Assistant - Flexible Schedule & Training
Curative Care
Temporary Office Administrator – Agriculture
Brandt Group of Companies
Office Administrator - Temporary
Brandt Group of Companies
Commis de Bureau / Office Clerk
RICOH COLOMBIA
Administrative Assistant (Recurring Relief)
University of Regina
Administrative Coordinator, One Child Every Child
The University of Calgary
Administrative Assistant, Obstetrics & Gynaecology
Sinai Health
Care Partnership Admin Assistant – Hybrid (London)
St. Joseph's Health Care, London
Bilingual Part-Time Administrative Assistant – Term
University of Regina
Office Administrator/Assistant
SPACES STORAGE GROUP
Scale Attendant | Entry-Level Data & Admin Support
Kaizen Lab Inc.
Clerc aux comptes fournisseurs — Permanent, Temps plein
Meunerie - Bic
Bilingual Marketing & Admin Assistant
Patterson Companies, Inc.
Agent administratif et secrétariat Horaires variés
CIUSSS de l'Estrie - CHUS
Administrative Assistant - Senior
Job summary
A leading service provider is seeking a Senior Administrative Assistant in Edmonton, AB. This role involves supporting parents and guardians with their childcare accounts and requires strong communication and analytical skills. The ideal candidate will have at least 2 years of experience in a call centre environment, be detail-oriented, and have proficiency in Microsoft Office and CXone. The position is onsite and involves high-volume inquiries, processing applications, and maintaining accurate records.
Qualifications
- 2+ years of experience in call centre operations, research, and problem solving.
- Strong verbal and written communication skills required.
- Excellent attention to detail and organizational abilities needed.
Responsibilities
- Respond to inquiries from childcare providers, parents, and guardians.
- Validate and assess client information for eligibility.
- Review documentation for potential overpayments or fraud.
- Document all client interactions and maintain accurate case notes.
Skills
Education
Tools
Location: Edmonton, AB
Work Model: Onsite (Downtown Edmonton)
The Senior Administrative Assistant (Family Portal Representative) supports parents, guardians, and childcare providers by assisting with their online accounts, validating information, and responding to high-volume inquiries in a call centre environment. The role requires interpreting policy, determining eligibility for childcare programs, processing requests, and maintaining accurate records related to the Affordability and Child Care Subsidy Grants.
- Respond to inquiries from childcare providers, parents, and guardians with professionalism and accuracy.
- Explain program policies, procedures, and eligibility criteria.
- Guide callers through online processes and assist with technical or service-related issues.
- Manage high call volumes while maintaining service quality.
- Address complaints and elevate issues when required.
- Validate and assess client information to determine eligibility under the Canada-Alberta Early Learning and Child Care Agreement.
- Verify data through cross‑matched systems or through coordination with other departments.
- Communicate required documentation clearly (verbal and written).
- Monitor changing client circumstances and update records accordingly.
- Maintain information in the Family Portal to support grant payments.
- Stay current with policies, procedures, and system updates.
- Review documentation and client histories for potential overpayments or fraud.
- Compile supporting evidence for debt collection or fraud investigations.
- Testify in court when required.
- Ensure data is handled in accordance with the FOIP Act.
- Review reports related to payment triggers (e.g., child age changes, school entry).
- Process payment adjustments to maintain accurate funding levels.
- Document all client interactions and maintain accurate case notes.
- Collaborate with team members to enhance service delivery and workflow efficiency.
- Ensure confidentiality and data integrity at all times.
- High School Diploma or GED.
- Must work onsite in Edmonton.
- 2+ years of experience in:
- Call centre operations
- Research, analysis, and problem solving
- Using Microsoft Office Suite
- Using CXone
- Strong verbal and written communication skills.
- Excellent attention to detail and organizational abilities.
- Post-secondary education in Office Administration or related discipline.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.