Customer Support jobs in Canada

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.

When our clients have a questions, we need an exceptional Client Service Representative to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards.

The most important characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go to person in the office for questions from your colleagues.

Customer Service

Handling high-volumes of requests in a timely and accurate manner

Assisting team members

Working with different departments to ensure a quick and accurate flow of information

You have:

Post-Secondary education (College or University)

2 years of front-line Customer Service experience

Exceptional communication skills

Proficiency in Microsoft Office applications

Team-first mentality

Promoting balance (flexible schedules, generous time off, and work from home options)

Supporting your financial health (employee share purchase plan, pension plans, discount on staff insurance)

Helping you grow in your career (education assistance, internal mobility)

Caring about the community and the causes you believe in (donation matching, team volunteering)

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

With roots in commercial insurance that go back more than 100 years, we’re proud to provide the solutions and expertise needed to protect Canadian businesses.

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

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