Relationship Manager - Coquitlam

Engaged HR; Coquitlam; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community-focused organization in Coquitlam, BC, is seeking a Relationship Manager to connect international students with caring families. The role involves managing relationships, providing support, and conducting training. Candidates should have experience in homestay or similar roles, strong customer service skills, and be at least 25 years of age. This position offers a hybrid work environment with an hourly wage of $26.50-$28.50.

Qualifications

• At least two years of homestay or related work experience.
• Ability to work in a fast-paced environment with a potential of high-stress situations.
• Must be at least 25 years of age and a Canadian citizen or permanent resident.

Responsibilities

• Monitor and manage relationships between internal and external stakeholders.
• Support homestay hosts, natural parents, and students in interpreting cultural practices.
• Plan and deliver in-person training to hosts and orientations.

Skills

Relationship-building skills

Customer Service

Public speaking

Time management

Education

Community College Certificate or Diploma

Tools

Word

Excel

Email

Database

Job description

Full-time vacant permanent position – Hybrid (Coquitlam, BC).

Who We Are

The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Relationship Manager position

CHN is currently seeking a Relationship Manager located in Coquitlam, BC. As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.

This is a permanent full-time (30 hrs per week) vacant position in Coquitlam, BC. It is a Hybrid role with an hourly wage between $26.50-$28.50.

Key Responsibilities

• Monitor and manage relationships between internal and external stakeholders
• Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
• Plan and deliver in-person training to hosts as well as in-person orientations for hosts and new students
• Communicate and maintain accurate records
• Build a supportive local community of host families
• Support student and host family relationships throughout their program in a variety of ways
• Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
• Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
• Travel amongst the local community and surrounding areas

The successful candidate will have

• At least two years of homestay or related work experience
• One-year Community College Certificate or Diploma
• International experience including hosting students or travelling abroad (preferred)
• Ability to plan events and comfortability with public speaking
• Great judgement and decision-making skills while exercising a high degree of confidentiality
• Ability to work in a fast-paced environment with a potential of high-stress situations
• Exceptional Customer Service skills and experience
• Excellent Word, Excel, Email, and Database skills
• Ability to confidently communicate in English; its ideal to speak a second language
• Superior organizational skills and ability to hold yourself accountable while working independently
• Strong ability to develop and maintain relationships with both colleagues and clients

This role requires the successful candidate to be at least 25 years of age and a Canadian citizen or permanent resident. They will also need to have a full and valid drivers license with a reliable vehicle that has at least 2 million auto insurance liability coverage and be able to pass a Criminal Record Check and a Vulnerable Sector Check.

How to apply

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

This position will remain open until filled.