Customer Support jobs in Canada

Commercial Manager

The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.

We are a dynamic team of over 5,000 with a range of professions, backgrounds, and areas of expertise. This breadth of diversity in people and opportunities is one of greatest aspects of building your career with Bird. Every trajectory looks different. At Bird, you hold the pen, and you write your story. As you unlock your potential, you are surrounded by a team that supports you every step of the way.

Be a part of our team, where we pride ourselves on the quality of our work and the way we treat each other and our partners. You will build a career and long-lasting relationships based on respect, collaboration, and a solution-focused mindset. Bird is a place where you will unlock your potential and achieve your goals.

Reporting to the Senior Commercial Manager, the candidate will be responsible for the successful administration of contracts with clients, consultants, subcontractors and suppliers.

• Forensic reviews of baseline and progress construction schedules & provide input to the project team.
• Develop risk register & key contractual obligations from Contract review.
• Review Prime Contract to determine obligations, liabilities and highlight risks.
• Manage contract administration processes and results.
• Provide interpretation of Prime Contract language.
• Develop contract management activities to ensure compliance with the Prime Contract.
• Manage contract reporting activities and identify and track deliverables.
• Identify and mitigate/prevent/resolve problems involving high risk or high monetary cost to Bird.
• Develop correspondence with Client as appropriate to request necessary changes and modifications to meet the project requirements.
• Assist in negotiations concerning changes.
• Ensure timely and accurate contractual correspondence.
• Develop and implement Change Management procedures and track contract and subcontract changes/modifications.
• Negotiate Change Orders, variations and change issues.
• Prepare narratives and entitlement documentation.
• Claims avoidance and management, including preparation of claims submissions.
• Analyze bids from subcontractors and suppliers.
• Negotiate subcontracts and purchase orders.
• Manage subcontracts and purchase orders including resolving contractual issues, administration, reviewing change entitlement, and other duties required to support the successful administration of subcontracts and purchase orders.
• Maintain excellent relationships clients, subcontractors, suppliers and the public.
• Train staff on the implementation of contract processes and procedures and contractual requirements/obligations.
• Liaise with project teams on a variety of matters as required. And provide to the District Management and Risk Management group a quarterly commercial management “best practices” report based on the performance of your responsibilities.
• Develop and implement District and Company-wide best processes and policies.
• Present lunch and learn sessions to members of the district on key commercial management principles and lessons learned on a regular basis.
• Conduct monthly review and reporting of potential claims and opportunities with Vice President & District Manager.
• Review all surety and insurance.
• Support project pursuit teams and estimating. and
• Develop tender and RFP qualifications.

• Undergraduate degree or diploma in construction management or related field
• 8+ years’ leadership experience in the construction industry
• A strong background in contract management
• Ability to use MS Word, Excel, Outlook, MS Project and Primavera P6
• Excellent financial and numeracy management skills
• Working knowledge of contract language and legal requirements of contracts
• Ability to inspire trust in difficult situations by instilling confidence and engaging people on matters that affect them
• Ability to forge, grow and maintain positive relationships
• Ability to manage multiple priorities simultaneously and meet the time demands of unpredictable activities. capable of handling pressure and challenges
• Ability to work within tight deadlines and prioritization of work to achieve them
• Strong project management, organizational and investigative skills
• Strong critical thinking, troubleshooting, and problem-solving skills
• Strong presentation skills with the ability to simply complex concepts
• Highly developed interpersonal, communication, and negotiation skills
• Demonstrates a sense of urgency and strong commitment to achieving goals. ability to work in challenging, fast paced environment
• Superior written and verbal communication skills at multiple levels

A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.

We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.

Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.

We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.

Rooted in a solid foundation, we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.

Bird is committed to diversity, equity, and inclusion (DE&I). This is a core part of our culture and guides our actions and strategic priorities. We strive to create an inclusive environment where every employee can thrive and share their unique perspectives and talents. Our ongoing commitments focus on addressing inequities and promoting a better understanding of diversity to build an inclusive and fair culture. We recognize that diverse teams are more knowledgeable, perform better, and achieve greater success. As such, we are dedicated to building a workforce that reflects the diversity of the communities we serve and creating opportunities for all employees to grow and succeed.