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Position Location: Ontario

The National Safety Claims Specialist will oversee all aspects of incident reporting, investigation, and claims management across Canada, ensuring compliance with the unique policies, procedures, and regulatory requirements of all provincial boards. This individual must demonstrate strong administrative abilities, excellent attention to detail, and the ability to lead and communicate confidently, including public speaking and presenting data to management teams. A key part of the role is the strategic reduction of claims costs and guiding cases toward successful resolution through collaboration, investigation, and effective employee follow-up.

• Serve as the primary point of contact for incident reporting across all Canadian locations.
• Ensure that all incidents, including near misses, injuries, property damage, environmental impacts, are reported accurately and properly documented.
• Collaborate with site supervisors, managers, and Health & Safety representatives to:
  • Gather evidence and interview witnesses.
  • Develop detailed reports and conduct root cause analysis.
  • Implement corrective and preventative action plans to prevent recurrence.
• Prepare and submit mandatory reports to regulatory bodies within required timelines.

• Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
• Regularly check in with injured employees to ensure they:
  • Attend all scheduled doctor’s appointments and follow prescribed treatment plans.
  • Provide necessary documentation for medical evaluations and updates.
• Collect, organize, and securely store all employee documentation related to incidents in employee files for future reference.
• Update the incident Excel tracker to keep H&S coordinators informed and ensure alignment across all branches.
• Communicate doctor’s restrictions and recommendations to the branch and work together to complete the Modified Duties Package.
• Maintain regular communication with employees and branch management to monitor progress and well‑being.
• Develop return‑to‑work (RTW) plans when necessary, ensuring successful reintegration for employees.

• Analyze incident data to identify trends, patterns, and areas for improvement.
• Prepare monthly, quarterly, and annual reports for senior management, highlighting key performance indicators (KPIs) and recommendations for risk reduction.
• Communicate trends and lessons learned from incidents to management on a monthly basis to the general management team.

• Develop and implement strategies to reduce premium rates with all provincial boards across Canada through effective claims management, compliance, and proactive safety measures.
• Collaborate on WSIB Health and Safety Excellence initiatives and similar programs across Canada to lower employer costs and improve safety compliance.
• Maintain a comprehensive understanding of critical incidents across all provinces, including when and how to report to provincial boards.

• Build strong relationships through frequent collaboration with employees, branch management, treatment providers, and internal partners (e.g., disability specialists, rehab consultants, and medical advisors) to support return‑to‑work or job‑ready outcomes.

• Demonstrate resilience, empathy, and professionalism when delivering claims‑related decisions, including difficult conversations with plan members.

• Communicate effectively with all stakeholders—including conducting site visits and presenting findings or trends to leadership groups.