Bilingual jobs in Canada

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenge effectively.

• Manage inbound calls, emails, and chats to address inquiries and resolve issues.
• Coordinate queues and provide information about Teladoc Health services.
• Ensure high customer satisfaction by addressing concerns professionally and efficiently.
• Occasionally handle crisis situations as needed.

• Earn $24 CAD per hour
• Minimum commitment of 15 hours per week; you may work more hours if you want to
• Make your own flexible work schedule
• Monday to Friday: 5:00 AM – 9:00 AM EST
• Thursday and Friday: 8:00 PM – 12:00 AM EST
• Saturday and Sunday: 5:00 AM – 10:30 AM EST
• Gain in-demand experience in both healthcare and tech; build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French is a requirement