Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Ontario is looking for a Customer Support Representative to provide excellent service while working remotely. This role requires fluency in English, German, and French, as well as a minimum of 1 year of customer service experience. Responsibilities include assisting customers with technical issues, documenting information, and enhancing the customer experience. Comprehensive benefits and performance-related bonuses are offered to qualified candidates.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Performance-related bonuses

Opportunities for career advancement

Access to DailyPay for early pay options

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to enhance customer experience.
• Deliver expert customer experiences while maintaining a positive attitude.

Skills

Fluent in English

Fluent in German

Fluent in French

Strong computer navigation skills

Multitasking abilities

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Base salary of $24.56/hour, plus performance-related bonuses
• Opportunities for career advancement and personal development, with 80% of management promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and a registered retirement savings plan
• Access to DailyPay for early pay options
• Inclusive company culture with networking opportunities and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance the customer experience
• Deliver expert customer experiences while maintaining a positive attitude

What is Required (Qualifications)

• Must be fluent in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or GED required
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications)

• Candidates located in the Oshawa, ON area are preferred, but not mandatory
• Eagerness to learn new technologies
• Possession of a desktop or laptop for testing purposes

#wfh #Automotive #CustomerService #CareerGrowth #DiversityInclusion

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