Help Desk jobs in Canada

Join us at Reesink Canada Holdings! If you are looking to join a company of motivated people who make a difference and your skills align with our position description, you've found us! We are looking forward to hearing from you.

The IT Help Desk Technician is responsible for providing frontline technical support to employees across the organization. This role ensures employees have reliable, secure, and efficient technology tools to perform their work by diagnosing, troubleshooting, and resolving hardware, software, and system-related issues.

The successful candidate will demonstrate strong customer service skills, technical expertise, and organizational ability while supporting users through phone, email, and ticketing systems. This position works closely with internal IT team members, vendors, and business partners to maintain system functionality and support continuous improvement of IT services.

• Respond to incoming help desk requests through phone, email, or ticketing systems in a timely and professional manner.
• Diagnose and resolve hardware, software, network, and system-related issues for end users.
• Identify root causes of technical issues and implement effective, sustainable solutions.
• Escalate complex or high-priority issues to appropriate IT team members when required.

• Install, configure, maintain, and upgrade computer hardware, operating systems, and business applications.
• Perform routine system checks, preventative maintenance, and performance monitoring.
• Support device deployment, workstation setup, and user onboarding activities.
• Assist in managing IT asset inventory including hardware, software licensing, and lifecycle tracking.

• Provide friendly, clear, and supportive technical assistance to users of varying technical skill levels.
• Educate employees on basic troubleshooting, password management, and software functionality.
• Promote user self-service tools and knowledge resources where appropriate.

• Work collaboratively with internal IT teams to support projects and infrastructure initiatives.
• Coordinate with external vendors and service providers for equipment repair, software updates, and technical support.
• Maintain accurate documentation of support requests, solutions, and follow-up actions.

• Stay current with emerging technologies, security practices, and IT support trends.
• Identify opportunities to improve help desk processes, system reliability, and user experience.
• Contribute to IT standards, procedures, and best practices.

• Previous experience in an IT Help Desk, Technical Support, or similar role preferred.
• Post-secondary education in Information Technology, Computer Science, or a related field is considered an asset.
• Relevant certifications (CompTIA A+, Microsoft, or similar) are considered an asset.
• Strong working knowledge of Microsoft operating systems and common business applications.
• Understanding of computer hardware components, networking fundamentals, and troubleshooting methodologies.
• Familiarity with ticketing systems and IT asset management tools is preferred.

• Strong customer service mindset with a focus on responsive and professional support.
• Excellent communication and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Ability to manage multiple priorities and respond effectively to urgent requests.
• Highly organized with strong attention to detail.
• Willingness to learn and adapt in a changing technology environment.

• Primarily office or dealership support environment
• Frequent computer and desk‑based work
• Occasional travel between locations may be required
• Occasional after‑hours or on‑call support may be required

• Competitive salary, comprehensive benefits including health, dental, and vision
• Registered Retirement Savings Plan contributions program
• Ongoing professional development and training
• A positive, team‑oriented work environment with a focus on employee success

We value diversity and inclusion, strive for an equitable workplace where employees can be their authentic selves, and support the diverse people and communities we serve. We do not discriminate against applicants on any protected grounds.