Remote Bilingual Customer Support Rep (EN/DE/FR)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A prominent customer service company, located in Canada, is seeking candidates for a customer support position. This role requires fluency in English, German, and French, along with a minimum of one year of customer service experience. Responsibilities include providing inbound customer support, resolving basic technical issues, and ensuring exceptional customer experiences. The position offers salary up to $24.56/hour and includes work-from-home flexibility with a comprehensive benefits package.

Benefits

Comprehensive benefits package

Work-from-home flexibility

Performance-based incentives

Access to DailyPay

Paid training

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and services.
• Deliver exceptional customer experiences.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Proficiency in multitasking

Education

High school diploma or GED

Job description

A prominent customer service company, located in Canada, is seeking candidates for a customer support position. This role requires fluency in English, German, and French, along with a minimum of one year of customer service experience. Responsibilities include providing inbound customer support, resolving basic technical issues, and ensuring exceptional customer experiences. The position offers salary up to $24.56/hour and includes work-from-home flexibility with a comprehensive benefits package.