Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking remote customer support representatives fluent in English, German, and French. This position offers a salary of up to $24.56 per hour and performance-based bonuses, along with opportunities for career advancement. Responsibilities include providing inbound customer support, assisting with technical issues, and creating a positive customer experience. Ideal candidates will have at least one year of customer service experience and possess strong computer navigation skills.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Access to DailyPay for early pay options

Inclusive company culture with networking opportunities

Qualifications

• Must be fluent in English, German, and French.
• Minimum of 1 year of customer service experience required.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in English

Fluent in German

Fluent in French

Strong computer navigation skills

Empathy in customer interactions

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity

• Salary up to $24.56/hour, with performance-based bonuses
• Opportunity for career advancement and personal development, with 80% of managers promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits including medical, dental, and vision insurance, as well as a retirement savings plan
• Access to DailyPay for early pay options
• Inclusive company culture with networking opportunities and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Must be fluent in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or GED required
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Preferred candidates from the Oshawa, ON area
• Experience in a fast-paced multitasking environment
• Strong interpersonal skills and empathy in customer interactions
• Familiarity with various computer applications and tools
• Previous experience in a remote work setting

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