Remote Bilingual Automotive Customer Support Rep (EN/DE/FR)

Concentrix; Remote; CAD 24,000 - 26,000; Full time

Job summary

A customer service solutions provider in Metro Vancouver is seeking candidates for a customer support role. The job entails assisting customers with inquiries and technical issues while maintaining exceptional service standards. Successful applicants will be fluent in English, German, and French, possess a minimum of one year of customer service experience, and have the ability to work effectively in a distraction-free environment. This role offers a competitive hourly wage and performance-based incentives.

Benefits

Salary up to $24.56/hour

Performance-based bonuses

Comprehensive benefits including medical, dental, and vision insurance

Career advancement opportunities

Flexible work-from-home arrangement

Supportive company culture promoting diversity and inclusion

Qualifications

• Minimum of 1 year of customer service experience.
• Candidates from the Oshawa, ON area are preferred.
• Experience in a fast-paced, multi-tasking environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and services to customers.
• Deliver exceptional customer experiences.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Ability to work in a quiet environment

Education

High school diploma or GED

Job description

A customer service solutions provider in Metro Vancouver is seeking candidates for a customer support role. The job entails assisting customers with inquiries and technical issues while maintaining exceptional service standards. Successful applicants will be fluent in English, German, and French, possess a minimum of one year of customer service experience, and have the ability to work effectively in a distraction-free environment. This role offers a competitive hourly wage and performance-based incentives.