Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Canada is seeking fluent candidates in English, German, and French for a remote customer support role. The position offers a salary of up to $24.56 per hour along with performance-based bonuses. Responsibilities include providing inbound support, assisting with technical issues, and enhancing customer experiences. Applicants should have at least one year of customer service experience and the ability to work in a distraction-free environment. A high school diploma or GED is required.

Benefits

Comprehensive benefits package

Paid training

Work-from-home flexibility

Performance-based bonuses

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet and distraction-free home environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to enhance customer experience.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Multitasking proficiency

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity

• Salary up to $24.56/hour, with performance-based bonuses
• Opportunities for career advancement, with 80% of managers promoted from within
• Work-from-home flexibility, allowing a comfortable and distraction-free environment
• Comprehensive benefits package including medical, dental, and vision insurance
• Paid training and access to DailyPay for early salary access
• Engaging company culture with networking opportunities and diversity initiatives

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluency in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet and distraction-free home environment
• Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications)

• Previous experience in the automotive industry
• Familiarity with new technologies and eagerness to learn
• Residence in the Oshawa, ON area (preferred but not required)

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