Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A prominent customer service company, located in Canada, is seeking candidates for a customer support position. This role requires fluency in English, German, and French, along with a minimum of one year of customer service experience. Responsibilities include providing inbound customer support, resolving basic technical issues, and ensuring exceptional customer experiences. The position offers salary up to $24.56/hour and includes work-from-home flexibility with a comprehensive benefits package.

Benefits

Comprehensive benefits package

Work-from-home flexibility

Performance-based incentives

Access to DailyPay

Paid training

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and services.
• Deliver exceptional customer experiences.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Proficiency in multitasking

Education

High school diploma or GED

Job description

Why consider this job opportunity:

Salary up to $24.56/hour, with performance‑based incentives. Opportunities for career advancement and personal development, with 80% of managers promoted from within. Work‑from‑home flexibility providing a convenient work environment. Comprehensive benefits package, including health, dental, vision insurance, and a retirement savings plan. Access to DailyPay for early pay options and paid training. Inclusive company culture with networking opportunities and wellness programs.

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences with a positive attitude.

What is Required (Qualifications):

• Fluency in English, German, and French.
• Minimum of 1 year of customer service experience.
• High school diploma or GED.
• Ability to work in a quiet, distraction‑free environment at home.
• Strong computer navigation skills and proficiency in multi‑tasking.

How to Stand Out (Preferred Qualifications):

• Preferred candidates located in the Oshawa, ON area.
• Eagerness to learn new technologies.
• A desktop or laptop for testing purposes, with a reliable high‑speed internet connection.

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