Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Ontario is looking for customer support representatives to provide inbound assistance and resolve technical issues. Candidates should be fluent in English, German, and French, with at least a year of customer service experience and a high school diploma. The position offers a flexible work-from-home environment, comprehensive benefits, and opportunities for career advancement. Join a diverse team dedicated to delivering outstanding customer experiences.

Benefits

Salary up to $24.56/hour

Performance-based incentives

Comprehensive benefits package

Access to DailyPay

Inclusive company culture

Qualifications

• Must have at least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in English

Fluent in German

Fluent in French

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why Consider This Job Opportunity

• Salary up to $24.56/hour, with performance-based incentives
• Opportunity for career advancement and professional development within the organization.
• Flexibility to work remotely from home.
• Comprehensive benefits package including medical, dental, and vision insurance, as well as a robust employee assistance program.
• Access to DailyPay for early salary withdrawal.
• Inclusive company culture with diverse networking opportunities and celebrations.

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences with a positive attitude.

What is Required (Qualifications)

• Fluent in English, German, and French.
• Minimum of 1 year of customer service experience.
• High school diploma or GED.
• Ability to work in a quiet, distraction-free environment at home.
• Strong computer navigation skills and PC knowledge.

How to Stand Out (Preferred Qualifications)

• Preferred candidates from the Oshawa, ON area.
• Experience in a fast‑paced multi‑tasking environment.
• Eagerness to learn new technologies.
• A desktop or laptop for completing required testing.

#wfh #CustomerService #AutomotiveIndustry #CareerGrowth #DiversityAndInclusion

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