Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a customer support representative for a remote position. You will assist customers by providing support and resolving technical issues. Ideal candidates will have fluency in English, German, and French, alongside minimum 1 year of customer service experience. The role offers a salary up to $24.56/hour plus incentives, and focuses on fostering a supportive and inclusive culture. Join us to grow your career from the comfort of your own home.

Benefits

Salary up to $24.56/hour

Performance-based incentives

Comprehensive benefits package

Access to DailyPay for early pay options

Supportive and inclusive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Quiet, distraction-free workspace at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Proficiency in multitasking

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity:

• Salary up to $24.56/hour, plus performance-based incentives
• Opportunities for career advancement, with 80% of management positions filled internally
• Work remotely from the comfort of your home
• Comprehensive benefits package including medical, dental, and vision insurance
• Access to DailyPay for early pay options
• Supportive and inclusive company culture with various employee resource groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Fluency in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Quiet, distraction-free workspace at home
• Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):

• Candidates from the Oshawa, ON area are preferred but not mandatory
• Eagerness to learn new technologies
• Experience with customer support in the automotive sector

#Automotive #CustomerService #RemoteWork #CareerGrowth #InclusiveCulture

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