Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A prominent customer service company is seeking talented individuals for their customer support team. Responsibilities include providing inbound customer support, resolving technical issues, and documenting information. Candidates must be fluent in English, German, and French with at least 1 year of customer service experience. This role offers flexibility to work from home and opportunities for career advancement. Join a diverse and inclusive team committed to personal and professional growth.

Benefits

Performance-based bonuses

Comprehensive benefits including medical, dental, and vision

Professional development programs

Flexible work-from-home position

Qualifications

• Must have a quiet, distraction-free work environment.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call-flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer service with a positive attitude.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Customer service experience

Education

High school diploma or GED

Job description

Why consider this job opportunity:

• Salary up to $24.56/hour, with performance‑based bonuses
• Opportunity for career advancement; 80% of managers are promoted from within
• Flexible work‑from‑home position, allowing better work‑life balance
• Comprehensive benefits including medical, dental, vision, and employee assistance programs
• Access to professional development programs and mentorship opportunities
• Diverse and inclusive team, strong culture of belonging

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call‑flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance the customer experience
• Deliver exceptional customer service with a positive attitude

What is Required (Qualifications)

• Must be fluent in English, German, and French
• At least 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction‑free environment at home
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Preferred candidates located in the Oshawa, ON area
• Experience in a fast‑paced multitasking environment
• Access to a desktop or laptop for testing purposes
• High‑speed internet connection (no wireless/hotspots or satellite)

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