Bilingual Automotive CSR – Remote with Growth

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Ontario is looking for a Customer Support Representative to provide excellent service while working remotely. This role requires fluency in English, German, and French, as well as a minimum of 1 year of customer service experience. Responsibilities include assisting customers with technical issues, documenting information, and enhancing the customer experience. Comprehensive benefits and performance-related bonuses are offered to qualified candidates.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Performance-related bonuses

Opportunities for career advancement

Access to DailyPay for early pay options

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to enhance customer experience.
• Deliver expert customer experiences while maintaining a positive attitude.

Skills

Fluent in English

Fluent in German

Fluent in French

Strong computer navigation skills

Multitasking abilities

Education

High school diploma or GED

Job description

A leading customer service provider in Ontario is looking for a Customer Support Representative to provide excellent service while working remotely. This role requires fluency in English, German, and French, as well as a minimum of 1 year of customer service experience. Responsibilities include assisting customers with technical issues, documenting information, and enhancing the customer experience. Comprehensive benefits and performance-related bonuses are offered to qualified candidates.