Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer support company in Canada, Newfoundland and Labrador, is seeking candidates for remote customer support roles. Responsibilities include providing inbound support, resolving technical issues, and delivering outstanding customer experiences. The ideal candidates should be fluent in English, German, and French, and have at least one year of customer service experience. The position offers up to $24.56/hour with performance-based incentives and comprehensive benefits, fostering an inclusive culture and opportunities for career advancement.

Benefits

Salary up to $24.56/hour

Performance-based incentives

Access to DailyPay for early pay options

Comprehensive benefits including medical, dental, and vision insurance

Inclusive company culture

Qualifications

• At least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free home environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences.

Skills

Fluent in English

Fluent in German

Fluent in French

Strong computer navigation skills

Proficiency in multitasking

Education

High school diploma or GED

Job description

Employer Industry: Automotive Services

Why consider this job opportunity:

• Salary up to $24.56/hour with performance‑based incentives
• Opportunities for career advancement, with 80% of managers promoted from within
• Work remotely from the comfort of your home
• Access to DailyPay for early pay options
• Comprehensive benefits including medical, dental, and vision insurance
• Inclusive company culture with networking opportunities and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Fluent in English, German, and French
• At least 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction‑free home environment
• Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):

• Candidates from the Oshawa, ON area are preferred but not required
• Eagerness to learn new technologies
• Experience in a fast‑paced work environment