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Seasonal Customer Service Representative

Location: Lower Sackville, NS

Duration: March to September 2025

Rentokil Terminix is the world's largest pest control company, offering a broad and advanced range of pest control solutions. We pride ourselves on delivering full-service pest solutions through cutting-edge technology and high-quality service. Our environment supports professional development, ongoing training, financial incentives for excellence, and rewards for growing our business. We serve many leading brands across various industries including manufacturing, retail, food service, and hospitality.

This position involves fulfilling customer orders and services, primarily focusing on maintaining work schedules for field technicians and ensuring all customer commitments are met. The goal is to complete tasks effectively and in a timely manner, providing world-class customer service.

• Respond promptly and professionally to customer and technician inquiries, inbound and outbound.
• Coordinate with technicians to adjust assignments, add or remove locations, and reassign routes as necessary.
• Provide logistical support to technicians and maintain effective communication with colleagues and customers.
• Schedule, confirm, and reschedule customer services.
• Handle difficult customer issues promptly, professionally, and communicate resolutions clearly.
• Maintain communication with Operations Managers, Branch Managers, and Regional Managers to share information and address technician concerns.
• Escalate significant issues to management and facilitate communication across departments.
• Promote a positive attitude within the service team, fostering positive interactions among service, technician, and office staff.

• At least 1 year of dispatch or scheduling experience for field technicians servicing commercial and residential customers.
• Experience in customer service and managing multiple tasks effectively.
• Intermediate proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and Google Suite (Docs, Drive, Gmail, Calendar).
• Ability to learn and operate multiple computer systems.
• Strong analytical skills and attention to detail.
• Ability to multitask under pressure in a fast-paced environment.
• Capable of prioritizing work with minimal supervision.
• Excellent verbal and written communication skills.
• Diplomatic and tactful in dealing with others.
• Strong work ethic, punctuality, and professionalism.

We are currently accepting resumes. Qualified candidates will be notified when a position becomes available.

Hourly Rate: $19.50/hour

What’s in it for you?

• Vacation pay
• Employee Assistance Program (including free counseling services)
• Employee discounts
• Tuition reimbursement and scholarship programs

AI technology will assist in candidate selection. Rentokil Terminix is an equal opportunity employer. Please contact our HR Department for accommodations during the interview process.