Service Consultant jobs in United Arab Emirates

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team that cares not just about the work we do but also about each other. We are problem solvers and future world builders creating stronger, more sustainable communities. We don't just talk about progress and innovation; we make it happen with our customers where we work and live. Together, we are building a better world so we can all enjoy living in it.

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to reducing our carbon footprint. Our innovative products and services, backed by our global dealer network, provide exceptional value to help customers succeed.

Job Summary

Support dealers in developing strategies to grow in the CI rebuild space. This position will collaborate closely with dealers to establish Rebuild Processes and Go-To-Market Strategies, acting as a consultant in the CI Rebuild space.

What You Will Do

• Assess dealers' Rebuild operations.
• Understand dealers' Rebuild operations and Go-to-Market strategies, and recommend solutions.
• Lead Rebuild Deep Dive initiatives: identify new opportunities and create lifecycle solutions to address unmet customer needs within CI Rebuild models.
• Maintain internal communications: ensure Rebuild Deep Dives align with organizational changes and communicate proactively to MBD and Product Group partners.
• Establish clear guidance for Rebuild action plans: create benchmarks to review the effectiveness of Rebuild strategies and foster a collaborative feedback framework.

What You Have

• Deep knowledge of repair options, Rebuild processes, and business.
• Deep understanding of dealer Rebuild operations.
• Data analytics skills.

Top Candidate Will Also Have

Customer Focus: Knowledge of practices that align customer needs and satisfaction as primary considerations in all business decisions, with the ability to leverage this information to create customized solutions.

• Foster strong customer relationships through delivery on commitments, open communication, and ongoing feedback/improvement.
• Advise others on creating customer-focused environments in various scenarios.
• Measure and observe customer satisfaction levels to implement service improvements.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations, providing excellent service.

• Resolve complex customer complaints or problems.
• Teach others how to deliver excellent customer service.
• Recover from service failures in a way that enhances customer esteem of the organization.

Consulting: Knowledge of providing technical or business guidance to clients, internal and external; ability to apply consulting knowledge appropriately.

• Explain requirements, deliverables, costs, and criticalities of assignments.
• Participate in developing consulting opportunities or assignments.
• Use formal and informal means to keep clients informed on progress and issues.

Effective Communications: Understanding of communication concepts, tools, and techniques; ability to transmit, receive, and interpret ideas and information effectively.

• Deliver helpful feedback focusing on behaviors without offending.
• Make oral presentations and write reports as needed.

Influencing: Knowledge of influencing tactics and strategies; ability to impact decisions within and outside the organization.

• Provide examples of decisions influenced.
• Describe key influencing concepts.

Problem Solving: Knowledge of recognizing, anticipating, and resolving organizational or operational problems; ability to apply this knowledge to diverse situations.

• Examine specific problems and understand stakeholder perspectives.
• Develop alternative assessment techniques.
• Analyze risks and benefits of alternatives and facilitate resolution decisions.

Relationship Management: Knowledge of techniques to establish and maintain healthy working relationships with clients, vendors, and peers.

• Respond promptly and effectively to client requests.
• Work with clients to address critical issues and resolve major problems.

Strategic Thinking: Knowledge of big picture thinking and planning; apply organizational acumen to identify key success factors.

• Implement go-to-market strategies.
• Identify potential strategic alliances and partnerships.
• Make sound recommendations when faced with complex, contradictory options.

Additional Information

• Business travel required approximately 50% of the time.
• No ISE/Payroll Transfer or Relocation support available.

Please check your email frequently, including spam/junk folders, as this is the primary contact method. Use the candidate login on our career website to check application status.

Note: Demonstrate your qualifications and experience relevant to the criteria outlined on your CV. The panel may enhance criteria based on application volume.

How We Support You (Employee Benefits):

We aim for a rewarding career with total rewards, including day-one benefits, potential bonuses, and additional perks.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

Join our Talent Community if not ready to apply.

Required Experience:

Senior IC