F&B Outlet Lead — Service Excellence & Ops

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company is seeking an Outlet Supervisor for its food and beverage outlet in Ras al-Khaimah. The ideal candidate will oversee daily operations, ensuring high-quality service and staff performance. Responsibilities include training a motivated team, handling customer inquiries, managing inventory, and adhering to health regulations. The role demands excellent customer service skills and the ability to work in a fast-paced environment. A degree in Hospitality Management is preferred. Full-time position with no remote work option.

Qualifications

• Proven experience in restaurant operations with supervisory role.
• Strong leadership skills and ability to manage a team.
• Excellent customer service skills and a passion for dining experiences.
• Knowledge of food and beverage service standards.
• Understanding of health and safety regulations in food service.
• Flexibility to work various shifts including evenings and weekends.
• Fluency in English; knowledge of Arabic is a plus.

Responsibilities

• Oversee daily operations ensuring high service standards.
• Train and supervise staff to maintain excellent performance.
• Manage inventory and control costs to meet budget goals.
• Handle customer inquiries and complaints professionally.
• Collaborate with kitchen staff for menu quality consistency.
• Prepare staff schedules and manage time-off requests.
• Assist in implementing marketing initiatives to drive sales.

Skills

Leadership

Customer service

Problem-solving

Communication

Team management

Microsoft Office proficiency

Education

Relevant education in Hospitality Management

Job description

A leading hospitality company is seeking an Outlet Supervisor for its food and beverage outlet in Ras al-Khaimah. The ideal candidate will oversee daily operations, ensuring high-quality service and staff performance. Responsibilities include training a motivated team, handling customer inquiries, managing inventory, and adhering to health regulations. The role demands excellent customer service skills and the ability to work in a fast-paced environment. A degree in Hospitality Management is preferred. Full-time position with no remote work option.