Branch Operations & Service Leader

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent banking institution in Abu Dhabi is seeking an Operation & Service Officer to manage branch operations, ensure compliance with policies, and enhance customer service. Key responsibilities include overseeing cash handling, approving transactions, and training staff to boost sales effectiveness. Applicants should possess strong knowledge of branch functions and regulatory requirements. This role provides an opportunity to impact customer satisfaction and operational efficiency significantly.

Qualifications

• Strong knowledge of branch operations and back office functions.
• Understanding ADIB policies and systems.
• Experienced in customer service standards and compliance.

Responsibilities

• Handle branch operations and approvals.
• Manage cash vault and transactions.
• Conduct audits and ensure compliance with internal policies.
• Coach staff towards achieving sales targets.

Skills

Knowledge of ADIB products and services

Branch operations understanding

Regulatory knowledge from Central Bank of UAE

Presentation skills (written and oral in English)

Job description

A prominent banking institution in Abu Dhabi is seeking an Operation & Service Officer to manage branch operations, ensure compliance with policies, and enhance customer service. Key responsibilities include overseeing cash handling, approving transactions, and training staff to boost sales effectiveness. Applicants should possess strong knowledge of branch functions and regulatory requirements. This role provides an opportunity to impact customer satisfaction and operational efficiency significantly.