Guest Experience Lead & Service Excellence

SupportFinity™; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is looking for a dedicated professional to manage guest check-ins and ensure the highest levels of service. The ideal candidate will process payments accurately, verify guest details, and assist in maintaining operational efficiency. Strong communication skills and a commitment to guest satisfaction are essential. Join our dynamic team and help us provide memorable experiences for our guests. This is a full-time position located on-site at Le Royal Méridien Abu Dhabi.

Qualifications

• Ability to process check-ins efficiently and accurately.
• Strong interpersonal skills to welcome guests and anticipate their needs.
• Capacity to handle payments and maintain accurate financial records.

Responsibilities

• Verify guest identity and payment forms for all check-ins.
• Create and maintain accurate accounts for guests.
• Support team members and uphold company policies.

Skills

Guest service skills

Attention to detail

Communication skills

Tools

Computer systems

Job description

A leading hospitality company in Abu Dhabi is looking for a dedicated professional to manage guest check-ins and ensure the highest levels of service. The ideal candidate will process payments accurately, verify guest details, and assist in maintaining operational efficiency. Strong communication skills and a commitment to guest satisfaction are essential. Join our dynamic team and help us provide memorable experiences for our guests. This is a full-time position located on-site at Le Royal Méridien Abu Dhabi.