Customer Success Executive

1st-jobs.com; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading property management service in Dubai seeks a Customer Success Executive to support tenants and landlords using their solutions. The role focuses on onboarding, satisfaction, and engagement while also sourcing properties through outbound calls. The ideal candidate has at least 3 years of experience in customer support or sales, with strong communication skills and familiarity with digital tools. The position offers a salary between AED 3,000 – 4,000 along with performance-based incentives.

Qualifications

• Minimum 3 years experience in outbound sales, customer success, or support roles.
• Strong communication skills with a customer-first mindset.
• Comfortable working with digital platforms and CRM tools.

Responsibilities

• Act as the primary point of contact for tenant and landlord inquiries.
• Support onboarding and troubleshoot issues on the online portal.
• Deliver tutorials via calls, email, and chat.
• Monitor tenant satisfaction and follow up post-lease.
• Collect feedback and recommend product improvements.
• Support property sourcing through outbound cold calling.

Skills

Sales & negotiation

Relationship and retention management

Clear communication and empathy

Customer satisfaction (CSAT) focus

Process improvement mindset

Job description

Customer Success Executive

Location: UAE
Salary: AED 3,000 – 4,000 + attractive performance-based incentives

Role Overview

We are looking for a customer-focused Customer Success Executive to support tenants and landlords using Client'sRNPL solutions. The role ensures smooth onboarding, high satisfaction, and strong adoption while supporting property sourcing through outbound calling.

Key Responsibilities

• Act as the primary point of contact for tenant and landlord inquiries related to RNPL
• Support onboarding and troubleshoot issues on the Client's online portal
• Deliver RNPL tutorials via calls, email, and chat
• Monitor tenant satisfaction and follow up post-lease to ensure retention
• Collect feedback and recommend product improvements to reduce support volume
• Support property sourcing through outbound cold calling for consultants

Requirements

• Minimum 3 years experience in outbound sales, customer success, or support roles
• Strong communication skills with a customer-first mindset
• Comfortable working with digital platforms and CRM tools

Key Skills

• Sales & negotiation
• Relationship and retention management
• Clear communication and empathy
• Customer satisfaction (CSAT) focus
• Process improvement mindset

To Apply click HERE

To find more click HERE