Aftersales Growth Lead — Service Center & P&L

Black Pearl Consult; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading firm in kitchen appliances is seeking a Service Center Manager to drive aftersales revenue and oversee operations in Dubai. The ideal candidate will have 7–12 years of experience in service operations, strong P&L management skills, and excellent leadership abilities. Responsibilities include strategic planning, team development, and supplier management. Applicants must have a valid UAE driving license. This role offers an opportunity to impact the company's growth in the UAE market.

Qualifications

• 7–12 years in service operations, aftersales management, or business development.
• Experience with P&L management and KPI tracking.
• Strong leadership skills with cross-functional team experience.

Responsibilities

• Develop strategies to grow aftersales revenue.
• Oversee daily service operations and customer-focused delivery.
• Lead and motivate customer service and technical teams.

Skills

Service operations management

Business development

Leadership

Negotiation skills

KPI management

ERP/CRM proficiency

Customer relationship management

Tools

ERP systems

CRM tools

Excel/BI

Job description

A leading firm in kitchen appliances is seeking a Service Center Manager to drive aftersales revenue and oversee operations in Dubai. The ideal candidate will have 7–12 years of experience in service operations, strong P&L management skills, and excellent leadership abilities. Responsibilities include strategic planning, team development, and supplier management. Applicants must have a valid UAE driving license. This role offers an opportunity to impact the company's growth in the UAE market.