Customer Success Specialist – SaaS Growth & Renewals (UAE)

Foodics; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading restaurant management ecosystem provider is seeking a Customer Success Specialist in the UAE. In this role, you'll enable smooth onboarding for clients using Foodics, deliver product training, and act as a client advocate throughout their journey. Ideal candidates should have a diploma or bachelor's degree in relevant fields, strong multitasking skills, and must excel in communication. Join a team that values growth, learning, and client satisfaction while working in a dynamic environment.

Benefits

Highly competitive compensation package

Personal development opportunities

Autonomy and mentoring

Qualifications

• Minimum education requirement is a Diploma or Bachelor’s degree.
• Proficient English communication skills are mandatory.
• Previous experience in SaaS or the F&B industry is highly valued.

Responsibilities

• Enable smooth onboarding for clients using Foodics.
• Deliver training and product knowledge to clients.
• Act as client advocate, ensuring their needs are met.

Skills

Excellent communication skills in English

Strong multitasking capabilities

Ability to thrive in a fast-paced environment

Self-starter

Education

Diploma or Bachelor’s degree in Business Administration

Knowledge of Cloud POS / ERP systems

Job description

A leading restaurant management ecosystem provider is seeking a Customer Success Specialist in the UAE. In this role, you'll enable smooth onboarding for clients using Foodics, deliver product training, and act as a client advocate throughout their journey. Ideal candidates should have a diploma or bachelor's degree in relevant fields, strong multitasking skills, and must excel in communication. Join a team that values growth, learning, and client satisfaction while working in a dynamic environment.