Digital Banking & Customer Experience Specialist

RAKBANK; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Dubai is seeking a Customer Service Officer to ensure exceptional service delivery across branches. The ideal candidate will have a bachelor's degree and a minimum of 3 years' experience in customer service. Responsibilities include maintaining operational controls, promoting digital migration, and ensuring compliance with bank policies. Opportunities for teamwork and process improvement exist in this dynamic environment.

Qualifications

• Minimum 3 years' experience in a Customer Service role.
• Strong commitment to accuracy, compliance, and service excellence.

Responsibilities

• Deliver excellent customer service to both external and internal customers.
• Advise and provide solutions to customer queries.
• Drive digital migration and encourage customers to adopt digital banking channels.

Skills

Analytical Thinking

Teamwork & Collaboration

Customer Orientation

Effective Communication

Education

Bachelor’s degree in any related field

Job description

A leading financial institution in Dubai is seeking a Customer Service Officer to ensure exceptional service delivery across branches. The ideal candidate will have a bachelor's degree and a minimum of 3 years' experience in customer service. Responsibilities include maintaining operational controls, promoting digital migration, and ensuring compliance with bank policies. Opportunities for teamwork and process improvement exist in this dynamic environment.