Customer Success Executive: Onboarding & Retention

1st-jobs.com; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading property management service in Dubai seeks a Customer Success Executive to support tenants and landlords using their solutions. The role focuses on onboarding, satisfaction, and engagement while also sourcing properties through outbound calls. The ideal candidate has at least 3 years of experience in customer support or sales, with strong communication skills and familiarity with digital tools. The position offers a salary between AED 3,000 – 4,000 along with performance-based incentives.

Qualifications

• Minimum 3 years experience in outbound sales, customer success, or support roles.
• Strong communication skills with a customer-first mindset.
• Comfortable working with digital platforms and CRM tools.

Responsibilities

• Act as the primary point of contact for tenant and landlord inquiries.
• Support onboarding and troubleshoot issues on the online portal.
• Deliver tutorials via calls, email, and chat.
• Monitor tenant satisfaction and follow up post-lease.
• Collect feedback and recommend product improvements.
• Support property sourcing through outbound cold calling.

Skills

Sales & negotiation

Relationship and retention management

Clear communication and empathy

Customer satisfaction (CSAT) focus

Process improvement mindset

Job description

A leading property management service in Dubai seeks a Customer Success Executive to support tenants and landlords using their solutions. The role focuses on onboarding, satisfaction, and engagement while also sourcing properties through outbound calls. The ideal candidate has at least 3 years of experience in customer support or sales, with strong communication skills and familiarity with digital tools. The position offers a salary between AED 3,000 – 4,000 along with performance-based incentives.