Customer Experience & Operations Specialist

Bayut | dubizzle; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading online platform in the UAE is seeking an Operations Support Executive to manage customer queries and complaints. The role includes resolving customer issues, processing contracts, and maintaining customer satisfaction in a fast-paced environment. Applicants should possess strong communication and problem-solving skills, with a preference for candidates holding a bachelor's degree. Competitive tax-free salary and comprehensive health benefits are offered.

Benefits

Competitive tax-free salary

Comprehensive health insurance

Annual air ticket allowance

Employee discounts

Rewards & recognitions

Learning & development

Qualifications

• Minimum of secondary education is required.
• 1-2 years of experience in customer support role is a must.
• Knowledge of ticketing systems and customer support practices.

Responsibilities

• Communicate with clients through multiple channels.
• Resolve product or service issues for customers.
• Process contracts and legal documents.

Skills

Verbal communication

Written communication

Problem-solving

Organization

Multi-tasking

Education

Bachelor's in business

Job description

A leading online platform in the UAE is seeking an Operations Support Executive to manage customer queries and complaints. The role includes resolving customer issues, processing contracts, and maintaining customer satisfaction in a fast-paced environment. Applicants should possess strong communication and problem-solving skills, with a preference for candidates holding a bachelor's degree. Competitive tax-free salary and comprehensive health benefits are offered.