Reservations Supervisor jobs in United States

Key Responsibilities

1. Supervision and Team Management

   • Oversee the daily operations of the security team ensuring all staff follow resort policies and procedures.
   • Train, mentor and evaluate security personnel to maintain high standards of service and safety.
   • Prepare duty rosters and assign tasks to security team members.

2. Safety and Security

   • Conduct regular patrols and inspections of the property to identify and address security risks.
   • Respond promptly to emergencies including medical incidents, thefts, and disturbances ensuring proper incident management and documentation.
   • Monitor and manage access control systems, CCTV surveillance, and alarm systems.

3. Guest and Staff Support

   • Provide assistance to guests and staff in security-related matters ensuring a safe and welcoming environment.
   • Address guest complaints or concerns related to safety professionally and promptly.

4. Incident Reporting and Compliance

   • Document all incidents and maintain accurate reports for management review.
   • Ensure compliance with local laws, health, safety, and security regulations.
   • Collaborate with law enforcement and emergency services when required.

5. Preventive Measures

   • Implement and enforce security protocols to prevent theft, vandalism, and other threats.
   • Conduct safety drills and training sessions for staff including fire evacuation and emergency response.

6. Crisis Management

   • Act as the first point of contact during emergencies and coordinate with relevant departments to ensure a swift and effective response.
   • Develop and update contingency plans for various scenarios including natural disasters and security breaches.

Qualifications :

• Proven experience in security or law enforcement with at least 2-3 years in a supervisory role.
• Knowledge of security systems, CCTV monitoring, and emergency response procedures.
• Strong leadership, communication, and problem-solving skills.
• Ability to remain calm under pressure and handle confidential information.
• Familiarity with hotel or resort operations is a plus.

Remote Work : No

Employment Type : Full-time