Reservations Supervisor jobs in United Arab Emirates

POSITION SUMMARY

Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audits. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS, or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents and release information only to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.

Assist management in training, motivating, and coaching employees; serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; thank guests with genuine appreciation. Communicate clearly and professionally; prepare and review written documents accurately; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to colleagues' concerns. Ensure adherence to quality expectations and standards.

Note: Some states may have additional licensing/registration requirements for this position. Ability to read and verify information in various formats (e.g., small print). Visually inspect tools, equipment, or machines for defects. Use computers and/or point of sale systems to enter and locate work-related information. Move at a speed necessary to respond to work situations. Stand, sit, or walk for extended periods. Lift, carry, push, pull objects weighing up to 50 pounds unaided, and over 75 pounds with assistance. Perform fine motor tasks and manipulate objects of varying sizes. Navigate narrow, confined, or elevated spaces; move over uneven or slippery surfaces; ascend and descend stairs or ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable duties as requested by supervisors.

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We foster an environment where the diverse backgrounds of our associates are valued. Our strength lies in our rich mix of culture, talent, and experiences. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other protected categories by law.

Manager