IT Supervisor

Marriott Hotels Resorts; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading hospitality company in Dubai seeks a technical support specialist to troubleshoot and resolve software and system issues. The ideal candidate will analyze business problems, implement improvements, and train users. A Technical Trade or Vocational School Degree and at least 2 years of relevant experience are required. This role offers opportunities for professional growth while adhering to organizational standards in a dynamic environment.

Qualifications

• 2+ years of related work experience in technical support or computing.
• Experience in analyzing and recommending process improvements.
• Ability to train users on hardware/software use.

Responsibilities

• Troubleshoot technical issues related to software and systems.
• Consult and advise on telecommunications policies and procedures.
• Manage planning and resource allocation for telecommunications activities.

Skills

Technical troubleshooting

Software and systems maintenance

Communication skills

Team collaboration

Education

Technical Trade or Vocational School Degree

Job description

Description

POSITION SUMMARY

Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze recommend and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot modify support manage and maintain applications programs and user accounts. Maintain records of daily data communication transactions problems and remedial actions taken or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning design operations maintenance and resource allocation of telecommunications activities including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures technical problems priorities and methods related to telecommunications.

Assist management in hiring training scheduling evaluating disciplining and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify recommend develop and implement new ways to increase organizational efficiency productivity quality safety and/or costsavings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: Technical Trade or Vocational School Degree.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Manager