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About Us:

AppliedAI is a pioneering AI technology company headquartered in Abu Dhabi, committed to innovation and excellence in artificial intelligence solutions across regulated industries such as healthcare, insurance, government, and financial services. We are seeking a strategic and execution-driven Delivery Director to lead and oversee cross-functional delivery teams, and ensure consistent operational excellence across our product portfolio.

Position Overview:

As the Delivery Director, you will be responsible for leading the end-to-end delivery of client engagements and internal initiatives, ensuring alignment between product vision, client expectations, and execution timelines. You will manage a team of delivery managers, and cross-functional contributors. Your focus will be on meeting SLAs, optimizing delivery workflows, minimizing bottlenecks, and supporting scale as the company grows.

The ideal candidate brings a blend of operational rigor, customer empathy, and agile leadership, along with the ability to balance short-term execution with long-term strategic scaling.

Key Responsibilities:

Strategic Delivery Oversight

• Own and manage the delivery lifecycle of multiple projects..
• Define and implement delivery frameworks, KPIs, and governance models that align with business priorities.
• Ensure all deliveries meet timelines, budgets, compliance, and client satisfaction metrics.
• Identify and proactively manage risks, escalations, and dependencies.

Team & Resource Management

• Build, mentor, and lead cross-functional delivery teams across multiple projects.
• Partner with Talent/HR to plan headcount needs, resourcing, and workforce planning.
• Foster a high-performance culture focused on ownership, accountability, and collaboration.

Client & Stakeholder Engagement

• Act as the senior escalation point for clients, building trust and delivering confidence in execution.
• Collaborate with Product, Engineering, and Customer Success to ensure shared ownership of delivery success.
• Translate customer requirements into actionable roadmaps and project plans.
• Lead quarterly business reviews.

Process Optimization & Tools

• Continuously refine delivery processes using agile, lean, or hybrid methodologies.
• Evaluate and improve tooling for project tracking, resource allocation, and reporting (e.g., Jira, Linear, Confluence).
• Drive improvements, and quality through automation and better workflows.

Metrics, Reporting & Communication

• Define and monitor delivery KPIs, including on-time delivery, quality, and customer satisfaction.
• Provide regular updates to executive leadership on progress, blockers, and opportunities for improvement.

Qualifications:

Education:

Bachelor’s or Master’s degree in Business, Engineering, Computer Science, or related field.

Experience:

• 8–12 years of experience in delivery management, operations, or project management roles.
• Proven track record delivering complex, cross-functional technology projects at scale.
• Experience in high-growth SaaS, AI, consulting, or regulated industry environments (preferred).

Skills:

• Expertise in delivery methodologies: Agile, Scrum, Kanban, or hybrid models
• Proven track record of managing multi-million-dollar, multi-project programs.
• Strong understanding of software development lifecycle (SDLC), DevOps, and CI/CD practices
• Experience with project and resource management tools (e.g., Jira, Asana, Notion, Confluence)
• Strong leadership, communication, and stakeholder management skills
• Data-driven decision-maker with a focus on KPIs, forecasting, and reporting
• Conflict resolution, prioritization, and risk management skills
• Ability to thrive in fast-paced, ambiguous environments with competing priorities
• Familiarity with AI/ML deployment cycles is a plus

Benefits:

• Opportunity to work with a leading AI technology company.
• High-impact leadership role with significant autonomy
• Collaborative and fast-paced work environment
• Competitive compensation and annual performance bonuses
• Career development and executive mentorship opportunities
• 21 days of paid annual leave
• Comprehensive private health insurance
• Visa sponsorship for international candidates