Hospitality Management jobs in United Arab Emirates

• Maintain thorough, accurate, and well-organized records of all sales agreements, contracts, and quotations in compliance with Sofitel's policies and procedures.
• Possess a strong understanding of the contribution margins of various products and collaborate with departmental heads to drive profitability and operational efficiency.
• Act as the key liaison between the resort and group organizers for all assigned events, ensuring proactive communication, complete coordination, and high levels of client satisfaction.
• Ensure timely and accurate billing by following up on deposit schedules, credit applications, and payment procedures in line with financial policies.
• Oversee the maintenance of well-documented and organized client files, ensuring all relevant event details are up-to-date and accessible.
• Lead and coordinate pre-event and pre-conference meetings with clients and internal stakeholders to confirm all logistical and service-related details.
• Maintain flexibility to support events during irregular hours, including evenings, weekends, and public holidays, as business demands.
• Conduct professional site inspections for prospective and existing clients, showcasing resort facilities and highlighting event capabilities.
• Represent the Events department in meetings related to Catering, Conference Services, and broader operational planning.
• Build and maintain positive relationships with clients throughout the event lifecycle to ensure their expectations are exceeded and to encourage repeat business.
• Collaborate with the Food & Beverage Department to review event schedules, business forecasts, and operational requirements.
• Ensure timely and accurate communication of event details to the Banqueting and Conference teams to support seamless event execution.
• Manage space allocation for meetings and events to align with guest requirements and maximize resort occupancy and profitability.
• Respond to event inquiries and leads within 24 hours, ensuring all proposals are tailored, detailed, and aligned with client expectations.
• Work closely with clients to plan every detail of their event, offering property tours and personalized service to highlight available features and bespoke offerings.
• Coordinate with the Executive Chef to develop custom menus and manage any specific client F&B requests for special events.
• Ensure all confirmed events are accurately documented and communicated via Banquet Event Orders (BEOs) in a timely manner.
• Facilitate regular BEO review meetings, ensuring any amendments are promptly relayed to all relevant departments for execution.
• Actively participate in internal meetings to support event planning, operational readiness, and service excellence.
• Foster a collaborative and positive working environment by promoting effective communication and cooperation across all departments involved in event delivery.

Qualifications

• Bachelor’s degree in Hospitality Management, Event Management, Business Administration, or a related field. Equivalent experience in a luxury hotel or resort setting will be considered.
• Minimum 3-5 years of experience in events coordination or conference services, with at least 1-2 years in a supervisory or assistant manager capacity, preferably within a 5-star hotel or luxury brand environment.
• Demonstrated success in planning and executing corporate events, weddings, social functions, and incentive groups, with strong client-facing and service recovery skills.
• Comprehensive understanding of banquet operations, food & beverage coordination, and luxury guest service delivery.
• Strong financial and analytical skills with the ability to understand event profitability, manage budgets, and control costs effectively.
• Advanced proficiency in Microsoft Office Suite and events or hotel systems.
• Exceptional organizational and time management abilities; capable of managing multiple high-end events simultaneously with keen attention to detail.
• Outstanding verbal and written communication skills; able to build trust and maintain relationships with VIP clients, vendors, and cross-functional teams.
• Proven leadership qualities with the ability to train, mentor, and support junior team members, contributing to a high-performing events department.
• Professional presence and grooming aligned with luxury brand standards.
• Ability to work flexible schedules, including evenings, weekends, and holidays, depending on business needs.
• Fluency in English; additional languages (e.g., French, Arabic, Mandarin) are a strong advantage.