Hospitality Supervisor à Émirats arabes unis

Apt Resources is seeking an experienced and dedicated Female Hospitality Supervisor to join the team at a prestigious Royal Palace in Abu Dhabi. In this role, you will be responsible for ensuring that the highest standards of service and hospitality are met for all guests and dignitaries visiting the palace. You will lead a team of hospitality staff and ensure that every aspect of the guest experience is exceptional.

The ideal candidate will have a strong background in luxury hospitality, excellent communication skills, and a passion for delivering unparalleled service. If you have a proven track record in hospitality supervision and are ready to take on this unique opportunity, we encourage you to apply.

Responsibilities:

• Oversee the daily operations of the hospitality team, ensuring full adherence to royal protocols and high service standards.
• Train, mentor, and motivate hospitality staff to deliver exceptional and consistent service to all guests.
• Collaborate effectively with various departments to ensure seamless service, communication, and coordination across the palace.
• Handle guest inquiries and resolve complaints promptly and professionally, maintaining a strong focus on guest satisfaction.
• Ensure all hospitality areas are impeccably maintained, meeting cleanliness and organization standards for a premium guest experience.
• Assist with the planning, coordination, and execution of special events and functions within the palace.
• Monitor inventory and manage supplies to ensure that all hospitality needs are met without interruption.
• Oversee front-of-house activities and events, ensuring smooth and efficient operations during service times.
• Host, manage, and assist with both internal and external events while supervising all aspects of the hospitality department, including guest services and housekeeping.

• Minimum of 5 years of experience in luxury hospitality, with at least 2 years in a supervisory or leadership role.
• Extensive knowledge of hospitality standards, royal protocols, and etiquette.
• Exceptional communication and interpersonal skills with the ability to work effectively with diverse teams and guests.
• Ability to perform well under pressure and multitask in a fast-paced, dynamic environment.
• Strong leadership capabilities, with a focus on motivating, developing, and managing staff performance.
• Fluency in English is required; knowledge of Arabic or additional languages is a plus.
• Proven ability to handle confidential information with discretion and professionalism.
• Flexibility to work varied hours, including evenings, weekends, and holidays.
• Experience in food and beverage service, particularly in overseeing front-of-house operations during events and peak service times.
• Must be in UAE

The salary is AED 5000- AED 8000 basic salary plus free accommodation and food, and all other benefits as per UAE laws