Assistant Guest Relations Manager (Turkish Speaker)

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel group in Dubai is looking for an Assistant Guest Relations Manager fluent in Turkish to deliver exceptional service. Responsibilities include handling VIP guests, resolving complaints, and training staff. A bachelor's degree in Hospitality Management and 3-5 years of relevant experience are required. This full-time position involves flexible hours and offers a dynamic work environment focused on heartfelt hospitality.

Qualifications

• 3-5 years of experience in guest relations or customer service in luxury hotel
• Strong communication skills in Turkish and English
• Ability to work flexible hours, including weekends and holidays

Responsibilities

• Assist the Guest Relations Manager in daily operations
• Handle VIP guest arrivals, stays, and departures
• Resolve guest complaints promptly
• Coordinate with other departments to fulfill guest requests
• Train and mentor guest relations staff

Skills

Fluency in Turkish

Interpersonal skills

Problem-solving

Customer-focused mindset

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Job description

We are seeking an enthusiastic and customer-oriented Assistant Guest Relations Manager (Turkish Speaker) to join our luxury hotel in Dubai United Arab this role you will be responsible for ensuring exceptional guest experiences managing guest inquiries and overseeing the guest relations team to maintain our high standards of service excellence.

• Assist the Guest Relations Manager in daily operations and team management
• Handle VIP guest arrivals stays and departures ensuring personalized service
• Resolve guest complaints and issues promptly and professionally
• Coordinate with other departments to fulfill guest requests and maintain satisfaction
• Train and mentor guest relations staff to uphold service standards
• Manage guest feedback and implement improvements based on insights
• Oversee loyalty programs and guest retention initiatives
• Conduct regular team meetings and performance evaluations
• Assist in developing and implementing guest service policies and procedures
• Ensure compliance with UAE hospitality regulations and standards

Qualifications

• Bachelors degree in Hospitality Management or related field
• 3-5 years of experience in guest relations or customer service in a luxury hotel setting
• Fluency in Turkish and English both written and spoken
• Strong interpersonal and communication skills with a customer-focused mindset
• Proven ability in problem-solving and conflict resolution
• Cultural sensitivity and awareness to cater to diverse international clientele
• Proficiency in hotel management software and systems
• Experience in team leadership and mentoring
• Excellent organizational and time management skills
• Ability to work flexible hours including weekends and holidays

Preferred Qualifications

• Additional language skills particularly Arabic
• Experience working in a multi-cultural environment
• Knowledge of UAE hospitality standards and regulations
• Certifications in hospitality management (e.g. Certified Guest Service Professional)

Additional Information

Your team and working environment:

Rixos The Palm Dubai Hotel & Suites is a multi-awarded family beach destination situated on the iconic Palm Jumeirah Dubai.

At Accor we are Heartists!

Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos The Palm Every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding!

Remote Work

No

Employment Type

Full-time