Manager - Concierge - Jumeirah Marsa Al Arab Residences

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand is seeking a Manager for the Concierge Team at Jumeirah Marsa Al Arab Residences. This role involves overseeing department operations, maintaining guest satisfaction, and ensuring effective luggage services. Ideal candidates will have a Bachelor’s degree in hospitality management and at least 2 years of experience as a Concierge Manager. Strong leadership and problem-solving skills are essential. The position offers an attractive tax-free salary in Dirhams, along with generous benefits including health coverage and hotel discounts.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates

Excellent health care package

Incentive programs

Qualifications

• Minimum 2 years’ experience in a Concierge Manager role within hospitality.
• Experience working in an international capacity with respect for cultural differences.
• Ability to facilitate training sessions for senior staff.

Responsibilities

• Maintain friendly and professional attitude towards guests.
• Ensure efficient operation of luggage services.
• Address guest complaints promptly and professionally.
• Oversee all Concierge department operations.

Skills

Leadership

Problem-solving

Stakeholder management

Technical skills in Microsoft Office

Education

Bachelor’s degree in hospitality management

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a state‑of‑the‑art spa and fitness center and a wide range of curated dining experiences. With its avant‑garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail‑inspired Jumeirah Burj Al Arab.

About the Job:

An opportunity has arisen for a Manager to join Concierge Team at Jumeirah Marsa Al Arab Residences. The main duties and responsibilities of this role:

• Maintain a friendly and professional attitude towards colleagues and guests, handling queries and requests efficiently and using guest names whenever appropriate.
• Ensure smooth and efficient operation of luggage services, supervising colleagues to prevent delays or damage to guests’ belongings.
• Keep Opera Telephone Book information up to date regarding restaurants, bars, airlines, shopping malls, and hotel facilities for guest reference.
• Address guest complaints promptly and professionally according to Jumeirah standards, ensuring guest satisfaction.
• Oversee all Concierge department operations, including accurate record‑keeping, duty roster preparation, and adherence to SOPs.
• Identify training needs, supervise training sessions, and maintain accurate records of colleague training to enhance skills and knowledge.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in hospitality management or a related field.
• Minimum 2 years’ experience in a Concierge Manager role within the hospitality.
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone.
• Strong technical skills with advanced proficiency in Microsoft Office programs.
• Demonstrated leadership, problem‑solving, project management, and stakeholder management abilities, with experience facilitating senior staff groups.

About the Benefits:

We offer an attractive tax‑free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.