Assistant Guest Relations Manager - Front Office - Jumeirah Zabeel Saray

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in the United Arab Emirates is seeking an experienced Assistant Guest Relations Manager to join their team. The ideal candidate will have a background in hospitality management, strong leadership and customer service skills, and experience in front office operations. Responsibilities include managing duty rosters, enhancing guest experience, and ensuring high service quality. This role offers an attractive tax-free salary and excellent employee benefits, including healthcare and reduced hotel rates globally.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates

Excellent leave and healthcare package

Life insurance

Functional incentives

Qualifications

• 2-3 years of experience in a supervisory or assistant managerial position within Front Office operations.
• Ability to lead, motivate, and support a team effectively.
• Strong decision-making skills under pressure.

Responsibilities

• Oversee duty rosters and manage team administrative tasks.
• Update Standard Operating Procedures and ensure staff training.
• Monitor guest feedback and collaborate on service improvements.
• Lead daily operations and provide exceptional customer service.
• Act as Duty Manager during emergencies and critical situations.
• Contribute to revenue generation through upselling.

Skills

Leadership

Interpersonal skills

Communication

Customer service

Problem-solving

Education

Diploma or degree in Hospitality Management or related field

Tools

Property management systems (e.g., Opera)

Job description

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art‑inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the West Crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of the Ottoman Era and features hand‑painted finishings, artworks and stunning murals influenced by the Golden Age of the Ottoman Empire. The resort features 405 rooms and suites, 38 Royal Villas, and the award‑winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. Amenities include Sinbad’s Kids Club with a splash park, the entertainment venue Zabeel Theatre, motorised and non‑motorised water sports by the pristine private beach, and a curated selection of eleven distinct restaurants & lounges, offering a myriad of culinary experiences.

About the Job

An exciting opportunity has arisen for an experienced Assistant Guest Relations Manager to join the team at Jumeirah Zabeel Saray. Your key responsibilities will include:

• Oversees duty rosters, attendance, vacation planning, and ensures all administrative tasks for the team are accurately managed.
• Ensures Standard Operating Procedures (SOPs) are regularly updated and that all colleagues meet required training hours.
• Monitors guest feedback daily and collaborates with Business Excellence to address concerns and improve overall service quality.
• Supports daily operations while leading by example, consistently delivering exceptional customer service and attending key briefings.
• Acts as Duty Manager when required, fully prepared to handle emergencies and ensure smooth operations during critical situations.
• Contributes to revenue generation through effective upselling and credit management.

About You

The ideal candidate for this position will have the following qualifications, experience, and skills:

• A diploma or degree in Hospitality Management, Business Administration, or a related field is highly preferred for the role.
• Candidates should have at least 2–3 years of proven experience in a supervisory or assistant managerial position within Front Office operations.
• Strong leadership and interpersonal skills are essential, with the ability to lead, motivate, and support a team effectively.
• Excellent communication skills, both verbal and written, are required to interact professionally with guests, colleagues, and management.
• The ability to resolve guest concerns efficiently and make sound decisions under pressure is a key requirement.
• A solid understanding of Front Office systems, preferably with experience using property management systems like Opera, is necessary.

About the Benefits

We offer an attractive tax‑free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F & B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.