Director-Jobs in United States

Based at the Mandarin Oriental Jumeira, Dubai within the F&B Reservations Department in Dubai, the F&B Reservations and Revenue Manager is responsible for overseeing the daily operations of reservations for all food and beverage outlets and developing and implementing strategies to optimize revenue across all food and beverage outlets. The F&B Reservations and Revenue Manager reports to the Director of Food and Beverage.

As F&B Reservations and Revenue Manager, you will be responsible for the following duties:

• Develop and implement strategies to optimize revenue across all food and beverage outlets, including restaurants, bars, and catering services.
• Collaborate with F&B Sales Executive and Events Team
• Monitor and analyze revenue performance, comparing actuals to forecasts and budgets, and take corrective action as necessary to meet or exceed targets.
• Collaborate with the Sales and Marketing team to create promotional campaigns that drive traffic and increase revenue.
• Ensure pricing strategies for menu items and events are aligned with market trends and business objectives.
• Maximize profitability through effective management of menu pricing, special events, and package offerings.
• Oversee the daily operations of reservations for all food and beverage outlets, ensuring accurate and timely booking of tables, events, and special requests.
• Maintain and update the reservation system to ensure accurate availability, guest preferences, and requests.
• Manage VIP guest reservations and special event bookings, ensuring personalized service and satisfaction.
• Coordinate with other departments to ensure smooth guest experiences, particularly during peak times and special events.
• Monitor reservation trends and guest flow to adjust staffing levels and seating arrangements for optimal service.
• Lead, train, and develop the Food and Beverage Reservations team, fostering a high-performance culture focused on guest satisfaction and revenue growth.
• Prepare and analyze weekly, monthly, and quarterly reports on food and beverage revenue, reservations, and market trends to provide actionable insights.
• Conduct regular revenue forecasting and budget reviews
• Present findings to senior management and provide recommendations for improvements or adjustments to business strategies.
• Ensure that all guest interactions with the reservations team are handled professionally, ensuring a positive experience from booking to post-dining feedback.
• Resolve any guest concerns or issues related to reservations, dining experiences, or billing, ensuring quick and effective soluteons.
• Adjust pricing, offerings, and reservations policies as necessary based on market changes.
• Conduct market research to identify trends, competitors, and new opportunities for revenue growth.
• Regularly review competitors' offerings, pricing strategies, and promotional efforts to ensure the business remains competitive.
• Troubleshoot system issues and liaise with the IT department to resolve technical problems.

As F&B Reservations and Revenue Manager, we expect from you:

• 3-5 years of experience in a managerial role within the Food & Beverage (F&B) industry, specifically in reservations or revenue management.
• Proven experience in revenue management and the ability to optimize reservations, pricing strategies, and capacity management.
• Experience working with F&B systems, reservation platforms, and CRM tools.
• Strong analytical skills with the ability to interpret revenue reports and guest data to make informed decisions.
• Prior experience in a high-end restaurant, hotel F&B operations, or banqueting is highly desirable.

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