Customer Support Specialist jobs in United States

Professional management & maintenance of corporate banking relations, in coordination with Unit Head, Corporate Islamic Banking.

Principal Accountabilities:

1. Identify, solicit and acquire new corporate clients in line with approved corporate strategies for Assets, Liabilities & Trade.
2. Negotiate appropriate credit lines in conformity with the Bank's underwriting standards and risk adjusted targets after thorough analysis of information necessary for the preparation of a detailed credit proposal.
3. Make regular visits to clients for both monitoring and business generation purposes. Such visits to be recorded by way of call reports which are to include all pertinent information in a timely manner.
4. Conduct account planning with Client Service Team Members & cross selling other products & services to corporate clients to ensure multi-product relationship and greater share of wallet. Facilitate other lines of business in exploiting business opportunities through referrals.
5. Establish effective & professional communication (both internal and external) to ensure turnaround time within designated parameters and higher client satisfaction levels.
6. Ensure timely and accurate credit administrations through timely completion of annual reviews and regular monitoring of financials, financial covenants and other parameters within the review cycle.
7. May manage a Relationship Officer. In that case, set, agree and measure annual targets in coordination with Unit Head, Corporate Islamic Banking, provide professional advice, guidance, training & motivation to enhance their potential & capabilities to hold higher responsibilities, and conduct their performance review.
8. Comply with internal audit requirements in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank.
9. Keep abreast of developments in the local business environment to spot business opportunities. Contribute to the planning process in order to develop corporate business strategies.
10. Develop a strong level of local contacts with the local business and financial institutions community.

Desired Candidate Profile

Education and Experience:

Minimum Bachelor Degree in Economics or Finance or Business Management.

9-10 years of experience in Corporate banking with 5 years of exposure to Large Corporate Banking in UAE (Preferably Islamic Bank).