Regional Customer Success Manager - ME Growth & Adoption

Crunchtime; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A global software development company is seeking a full life cycle Customer Success Manager in Dubai. The ideal candidate will have 2-4 years of experience with B2B SaaS products and be fluent in Arabic and English. This role involves ensuring customers successfully adopt and retain Crunchtime's products while managing implementation projects and fostering long-term customer relationships. A startup mentality and strong project management skills are essential.

Qualifications

• 2-4 years of experience in Customer Success or Account Management supporting a B2B SaaS product, especially in the Middle East region.
• Fluency in Arabic and English.

Responsibilities

• Drive successful adoption and retention of all Crunchtime products within your portfolio.
• Assist our Implementation team and project manage implementation projects.
• Provide credible guidance on Crunchtime platforms to optimize the tool for customers.

Skills

Organizational skills

Project management

Communication

Efficiency improvement

Customer empathy

Education

Bachelor's Degree

Job description

A global software development company is seeking a full life cycle Customer Success Manager in Dubai. The ideal candidate will have 2-4 years of experience with B2B SaaS products and be fluent in Arabic and English. This role involves ensuring customers successfully adopt and retain Crunchtime's products while managing implementation projects and fostering long-term customer relationships. A startup mentality and strong project management skills are essential.