Customer Support Specialist à United States

At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents, Infobip's platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

• Focuses on driving pipeline across industries and has strong knowledge and network in retail, eCommerce, healthcare, education, and transportation industries.
• Focuses on lead qualification and closure for successful sales.
• Sells a subset of products or services directly or via partners to a customer base (provided target account list) in designated team/squad.
• Develops solution proposals encompassing all aspects of the application.
• Manages sales through forecasting, account resource requesting, account strategy, and planning.
• Strong presentation and negotiation skills and experience in selling to high-level stakeholders (C-suite management, identified champions).
• Maintains client relationships by collaborating with AMs, CSEs, or Inside Sales team to sell and maintain account health.
• Works closely with BDR teams to drive pipeline in assigned accounts and markets.
• As required, cross-sells for existing accounts on complicated deals (e.g., renegotiation).
• Self-motivated and has a drive for continuous learning.

• 3 years of applicable experience including 2 years of B2B2C solution sales (in certain situations, SaaS sales experience needed) across GCC and MENA.
• Speaking English fluently and Arabic language on a native or full proficiency level is a must.
• Successful sales track record with commission earnings.
• Ability to penetrate accounts and meet with stakeholders within accounts.
• Knowledge of Infobip and/or knowledge of Infobip's competitors.
• Interaction with C-level players.
• Team player with strong interpersonal/communication skills.
• Excellent communication/negotiating/closing skills with prospects/customers.
• Bachelor's degree or equivalent.
• Having a background in the telecommunications industry is a plus.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.