Customer Support Representative jobs in United Arab Emirates

Job Description
We are a fast-growing international B2B iGaming platform provider operating across multiple
markets. We are seeking a proactive and experienced Account Manager iGaming to
serve as the primary point of contact for our operator clients.
In this role you will be responsible for managing the day-to-day relationships with platform
operators ensuring the delivery of excellent service aligning our platform capabilities with
operator goals and supporting client growth. Prior iGaming experience is essential and the
ability to manage multiple accounts simultaneously is critical for success.
Key Responsibilities

Client Relationship Management
Serve as the single point of contact for assigned platform operators.
Build and maintain strong long-term relationships with clients developing a deep
understanding of their business goals challenges and priorities.
Confidently represent the company s interests including the ability to say no when
appropriate while maintaining a constructive and solution-oriented dialogue.
Ensure operator satisfaction and proactively identify areas for value creation or risk
mitigation.
Account Operations & Project Oversight
Maintain a broad understanding of all areas of the platform including games
payments promotions reporting tools and compliance requirements.
Manage the operator s project scope tracking commercial agreements and technical
dependencies.
Clearly document operator needs and requirements ensuring these are relayed
accurately to internal stakeholders and appropriately actioned.
Internal Collaboration & Communication
Provide structured feedback to internal teams regarding operator issues feature
enhancement requests and bugs.
Collaborate with Product Support and Technical teams to deliver timely solutions
and product improvements.
Highlight areas where internal tools training or knowledge can be improved to better
support operators.
Account Coordination
Handle multiple operator accounts simultaneously while managing timelines
expectations and deliverables.
Ensure all client communications and commitments are logged monitored and
followed through to completion.
Translate complex or technical issues into clear actionable items for both technical
and non-technical stakeholders.
RequirementsExperience
Minimum 3 years of account management experience in the iGaming industry
(B2B or B2C).
Strong background in client-facing roles within fast-paced dynamic environments.
Proven experience managing commercial relationships contracts and technical
projects.
Familiarity with iGaming platforms integrations payment providers and player-facing
tools.
Skills & Attributes

Excellent verbal and written communication skills.
High attention to detail and strong organizational capabilities.
Ability to prioritize manage competing demands and work independently.
Strong interpersonal skills with a customer-first mindset.
Tech-savvy and quick to grasp platform functionality and operator requirements.
BenefitsWhy Join Us
Work with a dynamic international team that s shaping the future of iGaming
technology.
Develop deep client relationships and contribute to operator success in multiple
markets.
Be part of a growing organization that values initiative transparency and
collaboration.
Enjoy a supportive fast-paced work environment with room for growth and
ownership.
What We Offer

Premium Medical Insurance.
Performance-Based Annual Bonus.
Annual Flight Allowance.
Corporate Benefits and Team Events.
Full Visa Sponsorship and Relocation Support (if required).
Qualifications & Experience 1 2 years of experience in a client-facing, project coordination, or commercial support role. Excellent written and verbal communication skills. Strong organizational skills and ability to multitask effectively. Comfort with data, reporting tools, and basic analysis. A proactive mindset and willingness to learn from senior team members. Background in iGaming is a plus.. Technical & Soft Skills Strategic thinker with hands-on problem-solving mindset. Excellent communication and client-facing presentation abilities. High attention to detail; capable of juggling multiple initiatives simultaneously. Skilled at spotting revenue opportunities and structuring scalable solutions. Confident decision-maker under pressure; adept at contract analysis and vendor management.