Account Manager-Dxb

MRM; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading marketing agency is seeking an operations manager to oversee account management and lead creative teams. The ideal candidate will work alongside stakeholders and manage multiple projects in a fast-paced environment while fostering strong relationships. This role offers an opportunity to drive success in various innovative marketing campaigns, requiring a proactive approach and excellent communication skills.

Qualifications

• Experience in account management with blue-chip or global clients.
• Understanding of project processes from briefing to delivery.
• Experience in events or as a producer is advantageous.

Responsibilities

• Lead daily operations and oversee key accounts.
• Liaise with stakeholders to ensure timely project delivery.
• Manage the creative team and production suppliers for events.

Skills

Account management

Project management

Event production

Stakeholder management

Creative team collaboration

Job description

The AgencyMRM is a leading marketing agency. Through a strong foundation in strategy, data science, technology, and creativity, MRM helps transform businesses by fostering meaningful relationships between brands and people.

The agency has been recognized as a “Best Workplaces for Innovators” by Fast Company, B2B Agency of the Year by the Association of National Advertisers (ANA), and has maintained a four-year streak as a Gartner "Leader" in the Global Marketing Agencies Magic Quadrant from 2017-2020.

MRM is part of the Interpublic Group (NYSE: IPG) and is a top agency within the McCann Worldgroup network, with over 35 offices across North America, Latin America, Europe, the Middle East, and Asia Pacific.

The Role

1. Lead daily operations and oversee key accounts.
2. Liaise with internal and external stakeholders to ensure teams are briefed and projects/campaigns are delivered on time and within budget.
3. Manage and oversee the creative team and production suppliers for physical assets (gifting, social media photography stands, LED screens, etc.).
4. Travel to Saudi Arabia 1-4 times per year to oversee installation of physical event assets and coordinate with partners/stakeholders.
5. Conduct stakeholder interviews to define scope and resource requirements for undefined or abstract workstreams.
6. Assist the measurement team in surveying members of the public.

The Proof

• Experience in account management with blue-chip, global clients, or startups in fast-paced environments.
• Understanding of project processes from briefing to delivery.
• Experience in events or as a producer is highly advantageous.
• Experience liaising with creative teams and production partners for real assets like gifting and social media stands.
• Experience setting up popup events is beneficial but not essential.
• Ability to work with external partners and keep projects on track in a fast-paced environment.
• Bonus: Experience working with external training providers and understanding training processes.
• Bonus: Experience in service excellence or hospitality industry, especially related to training and development.
• Experience working in Saudi Arabia or the Middle East/GCC is helpful but not essential.

The Person

• Proactive, energetic, and self-starting.
• A generalist capable of handling multiple areas with a quick learning curve.
• Comfortable dealing with abstraction and managing fast-paced projects with tight deadlines.
• Ability to think quickly and solve problems on the spot.
• Thoughtful communicator who listens deeply and asks questions before jumping to conclusions.
• Positive, empowered mindset and energy.
• Focuses on what can be done rather than obstacles.
• People person, likable by stakeholders, clients, and team members.
• Team player who works well in collaborative environments; sense of humor is a plus.
• Confident and clear communicator with prompt follow-up.
• Willing to go the extra mile and take initiative to ensure project success.
• Eager to learn and proactive in personal and professional development.