Sales Account Manager â Security Solutions (UAE)

Ingram Micro; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Ingram Micro is seeking a highly motivated Account Manager to grow security solutions in the Gulf region. This role involves managing vendor relationships, enhancing operational efficiency, and ensuring customer satisfaction through effective communication and negotiation.

Qualifications

• 7 years of experience in Account Management, preferably in IT security solutions.
• Strong understanding of commercial Incoterms and procurement processes.
• Demonstrated ability to drive operational efficiency and customer satisfaction.

Responsibilities

• Manage vendor and channel partner relationships.
• Oversee procurement and commercial operations.
• Collaborate with internal teams for efficient product delivery.

Skills

Negotiation

Stakeholder management

Customer centricity

Communication across cultures

Operational efficiency

Job description

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Business Unit: Security & Surveillance Solutions
Vendors: Motorola Solutions (Avigilon & Pelco) ISS (Intelligent Security Systems)

We seek a highly motivated and experienced Account Manager to support and grow our security solutions portfolio in the GULF countries.

Role Overview

As the Account Manager you will manage and develop strong relationships with channel partners and vendors (Motorola Solutions Avigilon & Pelco and ISS) drive sales growth and ensure operational excellence across the Gulf territory. You will act as the key point of contact for partners and internal stakeholders ensuring smooth procurement logistics and customer satisfaction processes.

Key Responsibilities

• Vendor & Channel Management: Build and maintain long-term relationships with channel partners. Act as the primary liaison between the Customer and Ingram Micro Internal stakeholders and the vendors regional teams.

• Procurement & Commercial Operations: Manage the end-to-end pre- and post-sales process with a solid understanding of Incoterms delivery timelines and supply management.

• Internal Stakeholders Coordination: Collaborate with internal Operations Credit and Logistics teams to ensure on-time and accurate product delivery across the region.

• Customer Centricity: Deliver an exceptional customer experience by ensuring responsiveness accuracy and alignment with partner expectations.

• Cross-Cultural Communication: Navigate the Gulf regions diverse business cultures and stakeholders to ensure clear and effective communication.

• Negotiation & Deal Structuring: Negotiate pricing terms and strategic deals that align with business goals and vendor programs.

• Operational Efficiency: Drive internal process improvements that optimize workflows reduce bottlenecks and enhance service delivery.

• Sales & Business Development: Managing sales pipelines and weekly invoicing forecast effectively and accurately.

Qualifications & Requirements

• 7 years of experience in Account Management preferably within the IT security solutions or distribution industry.

• Strong understanding of commercial Incoterms procurement processes and regional logistics.

• Proven negotiation and stakeholder management skills.

• Ability to communicate effectively across cultures and within multi-functional teams.

• Highly customer-centric with a detail-oriented and organized approach.

• Demonstrated ability to drive operational efficiency and customer satisfaction.

• Strong commercial acumen and analytical thinking.

• Fluent in English.

• Willingness to travel across the Gulf region if required.

Required Experience:

Manager