Account Manager

Headsquestcom; Sharjah; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading software solutions company is seeking a Client Relationship Manager to enhance client interactions and drive sales growth. The role requires technical knowledge, proficiency in Arabic and English, and strong analytical skills. You'll engage with clients directly, understanding their needs while collaborating with technical teams for optimal solutions.

Qualifications

• Fluency in Arabic and English, capable of translating between both.
• Experience in client relationship management and technical support.
• Strong sales skills and ability to identify upsell opportunities.

Responsibilities

• Manage and maintain client relationships to ensure software solutions meet their needs.
• Identify opportunities for upselling within existing accounts.
• Provide technical support and translate technical terms for clients.

Skills

Client Relationship Management

Sales Skills

Technical Support

Analytical Skills

Arabic Language Fluency

Job description

Key Responsibilities:
1. Client Relationship Management:
o Build and maintain long-term relationships with clients.
o Act as the main point of contact for clients understanding their needs and ensuring that software solutions meet their requirements.
o Provide support and guidance to clients on product features implementations and problem-solving.
2. Sales and Account Growth:
o Identify upsell and cross-sell opportunities within existing accounts.
o Support the sales process by pitching software solutions negotiating contracts and closing deals.
3. Product Expertise:
o Stay up to date on the latest features and updates to the software products offered by the company.
o Demonstrate and explain technical aspects of the software to clients in Arabic.
4. Technical Support:
o Collaborate with technical teams to provide solutions for complex client issues.
o Translate technical jargon into understandable language for clients.
5. Arabic Language Fluency:
o Ability to communicate fluently with Arabic-speaking clients both in writing and verbally.
o Translate product documentation and communication between Arabic and English as needed.
6. Reporting & Analytics:
o Track and analyze client usage of software products providing reports and feedback to the development team.
o Report on sales performance customer satisfaction and account health.