Customer Support Representative jobs in United Arab Emirates

Justlife is transforming the region with its innovative home services app and is seeking talented and skilled professionals who think creatively and aim high.

Are you passionate about shaping the future of home services in a rapidly growing tech startup based in Dubai?

Join us and commit to becoming #everydaybetter!

We are looking for an Account Manager (Home Cleaning) to join our Business Development team and be part of our journey of continuous growth and success.

1. Acquire and engage suitable partners on our platform, maintaining strong relationships as the primary contact for service providers.
2. Identify prospective clients and convert sales leads into active clients.
3. Analyze partner and vertical performance daily to ensure quality standards are met.
4. Meet regularly with service providers to review satisfaction, gather feedback, and ensure platform expectations are exceeded.
5. Achieve sales targets by establishing effective processes.
6. Educate partners on new processes and follow up to ensure proper implementation.
7. Identify opportunities for account growth and close deals accordingly.
8. Provide reports on sales activities, revenue, and client feedback to management.
9. Monitor account performance, track key metrics, and identify growth opportunities.
10. Coordinate with cross-functional teams to support partners’ daily queries.
11. Own demand and revenue targets for your vertical.
12. Ensure a high-quality customer experience as the custodian of your vertical.
13. Take ownership of growth initiatives, innovate, and implement solutions to delight users and enhance partner performance.

• Bachelor's degree from an accredited university.
• 3 to 4 years of relevant account management experience.
• Proven skills in negotiation, reviewing, and managing client and provider requirements, contracts, policies, and procedures.
• Strong initiative and leadership qualities, able to work independently in a fast-paced environment.
• Adaptability and proactive approach in a dynamic work setting.
• Data-driven decision-making skills and sound business judgment.
• Creative, innovative, and able to think outside the box.

Our startup culture offers an evolving environment and fulfilling work experience, along with benefits such as:

• Extra vacation day on your birthday with JustHoliday.
• Free credits for our services.
• Team-building activities and challenges.

We also focus on your growth and recognition through ongoing learning, career development, and reward programs.

About us:

Justlife aims to eliminate chores, enabling you to focus on what truly matters. As the region’s leading super app for home services, we connect customers with on-demand services across the GCC, having digitalized the UAE’s cleaning industry since 2015. With a network of thousands of professionals and over 6 million sessions served, we pride ourselves on a people-first culture that benefits our customers, partners, professionals, and employees alike.

Join us and let's become #everydaybetter together!