Customer Success Manager - Middle East- Maternity Leave Replacement

AppsFlyer; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global tech company in Dubai seeks a Customer Success Manager who will partner with clients to maximize platform value. You will provide strategic guidance and foster long-term relationships while resolving technical challenges. Successful candidates will have customer success experience, fluency in Arabic, and strong analytical skills. If you thrive in a fast-paced environment and have a background in digital marketing, this is an excellent opportunity to make an impact.

Benefits

Mental health programs

Global Employee Exchange Program

Fitness programs

Qualifications

• Experience in customer success, product management, or mobile analytics.
• Ability to interpret and analyze large data sets.
• Excellent engagement skills for both technical and non-technical audiences.

Responsibilities

• Provide strategic guidance to maximize the value of the platform.
• Resolve complex technical challenges swiftly.
• Conduct training sessions and webinars to educate clients.

Skills

Customer success experience

Fluency in Arabic

Strong analytical skills

Excellent communication skills

Digital marketing background

Job description

At AppsFlyer we believe every challenge is an invitation to innovate. Were looking for a Customer Success Manager to help us shape the future of this role youll work with talented professionals across the globe within a culture that values curiosity collaboration and personal development. If youre ready to bring your skills to a global stage this is your chance to make an impact.

About the Role

As a Customer Success Manager you will act as a strategic partner to our customers ensuring they maximize the value of AppsFlyers platform. You will work closely with clients to understand their needs drive adoption and help them achieve their business objectives. Your role will bridge technical and business expertise helping to foster longterm relationships and product innovation.

What Youll Do

• Become an expert in AppsFlyers product covering both business and technical use cases while staying up to date on product releases and new features.
• Provide strategic guidance to customers on best practices for utilizing AppsFlyer to drive their marketing success.
• Use your expertise to quickly identify escape and resolve complex technical challenges.
• Build deep business relationships by delivering exceptional support and service.
• Conduct training sessions webinars and demos (both virtual and onsite) to educate clients on AppsFlyers platform and new features.
• Facilitate and document customer product ideas and feedback collaborating with Product and R&D teams to drive innovation
• Lead Executive Business Reviews with key stakeholders sharing industry best practices and showcasing the impact of AppsFlyers solutions on customer success.

What You Have

• Experience in customer success product management or mobile analytics at an online advertising company digital agency or SaaS martech platform.
• Fluency in Arabic and a deep understanding of the Middle East market.
• Strong analytical skills with the ability to interpret and analyze large data sets and resolve reporting discrepancies.
• Experience managing multiple accounts across diverse industries company sizes and experience levels.
• Excellent written and verbal communication skills with the ability to engage both technical and nontechnical audiences.
• A fast learner who is naturally curious and thrives in a fastpaced dynamic work environment.
• Background in digital marketing especially mobile marketing.

Bonus Points

• Technical expertise in SDKs APIs SQL Mobile App Analytics and Deep Linking.
• Familiarity with product management by an AppsFlyer team member.

Why Join Us

AppsFlyer is a global company with 20 offices worldwide. Through initiatives like mental health programs (Be Well) the Global Employee Exchange Program and fitness programs we empower our people to thrive physically mentally and professionally.

Here titles dont define usideas do. Youll thrive in a culture where everyones input shapes the future.

At AppsFlyer were committed to building a diverse and inclusive workplace. Dont meet 100 of the qualifications If youre excited about this role and believe you have the skills to succeed we encourage you to apply.

Required Experience

Manager